Pre-departure testing requirement for passengers travelling to the United States. You must have valid (not expired) identification to take any flight within Canada. General guidelines for currently approved masks: General guidelines for masks that are currently not approved: When travelling by air, guests will be required to cover their mouth and nose: Guests may momentarily remove their mask if they are actively eating or drinking. Please visit cdc.gov for the most up to date and accurate information. When a security breach or a threat is made against WestJet or the airport, e.g. In addition, all guests two years of age and over must complete an attestation form confirming either a negative test or recovery from COVID-19 with clearance to travel. Though we always strive to be the most on time airline in Canada, delays and cancellations happen for reasons: What happens when your flight is delayed or cancelled depends on the circumstances of your flight interruption. Failure to submit the form is punishable by a fine of up to $500. For those not eligible, additional coverage will be required. November 2, 2021, March 2, 2020 Obtain a medical certificate with a negative Coronavirus (COVID-19) PCR test result issued at most 72 hours before departure. Now with Westjet not flying to all these destinations we are going to ask for a refund, rather than have our money in their travel bank. If you have been ordered by provincial or territorial government or local public health to self-isolate or quarantine you will be denied boarding. We will conduct non-contact temperature checks at all airports. If approved, you will be reimbursed with cash by electronic payment or with WestJet dollars deposited into your WestJet Rewards account. Canada's second-largest airline, WestJet Airways, is suspending all international flights for 30 days, beginning this Sunday. If you are denied boarding, your flight is delayed or cancelled for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. Please dial carefully and remember, the toll free phone number for WestJet is 1-888- WESTJET. We urge guests to respond truthfully as providing false or misleading information could result in a $5,000 fine under the Aeronautics Act. Offering our lowest available fare. Please read our frequently asked questions and our blog on how to determine which type of aircraft you are travelling on. The form can be obtained at: bonairepublichealth.org/en/form. The test must have been taken at most 72 hours before departure of the last direct flight to Bonaire. Provincial and territorial entry requirements, Canada accepting digital declarations from travellers, Travel to Canada – Electronic Travel Authorization (eTA), High volume of Sargassum (seaweed) in Mexico and the Caribbean, Allergy notification for all WestJet flights, Travelling with portable self-balancing recreational scooters (lithium battery powered) is prohibited, Online surveys and Facebook scams offering tickets for free or a nominal amount. The Barbados Government requires that all guests travelling to Barbados complete and submit an online Embarkation / Disembarkation (ED) travel form 24 hours prior to travel. From unexpected maintenance to winter storms, flights are delayed or cancelled for many reasons. Hawaiian Airlines has announced a slow resumption of service as Hawaii begins to open up to tourism. Answer 1 of 29: WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. To receive an up-to-date email confirmation, please, by the departure and arrival screens located throughout airport terminals, where feasible, updates provided every 30 minutes until a new departure time is set or whenever new information is available, announcements every 30 minutes (when safe for our pilots to do so). If you have concerns about how the delay or cancellation of your flight was communicated, the airline that operated the affected flight will be best equipped to deal with your concerns. In compliance with Transport Canada regulations, to help prevent the spread of Coronavirus (COVID-19), we require all guests to respond to a heath questionnaire at the time of boarding. When a weather issue causes the flight to be delayed and/or cancelled. Please note, if you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them. For context, my WestJet flight to Hawaii was cancelled in May and I didn’t get notice until October that I could see a refund applied to my credit card. Operations WestJet update on London, Gatwick operations. Find what you can expect for all situations below. Failure to comply with the above measures is a criminal offence and you could be fined. Mandatory information at WestJet check-in kiosks will be phased into the policy change by the end of September. Effective September 1, 2020, the input of guest contact information will become mandatory at the 24-hour check-in process online and at kiosks. Search for Flight Schedules. There were so many negatives to go through with trip, we decided to try again when things get better with covid. baggage loading, catering, etc.). In addition to having a valid reason for travel to Canada, guests may be refused boarding if health requirements are not met. Please refer to the provincial or territorial government websites of your arrival destination prior to travel for the most up to date information on interprovincial travel restrictions. Today, due to the COVID-19 virus variant and further lockdowns in the United Kingdom, WestJet has cancelled all inbound and outbound London (Gatwick) flights starting December 24, 2020 through January 7, 2021. WestJet; Search “WestJet to Hawaii” Review of WestJet. September 29, 2021, a surgical mask or cloth mask that is made of multiple layers of tightly woven material (such as cotton or linen) and is secured to the head with ties or ear loops. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. To travel earlier, a valid medical certificate stating that you not affected by the COVID-19 virus is required. WestJet service to the big island was fantastic. Up to four (4) schedule change emails will be sent starting 90 days prior to departure, Phone call if there is no guest action resulting from emails, or if the schedule change requires alternate planning directly with the guest (including WestJet Vacations or Group Bookings). WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation. If it is less than 72 hours to your scheduled departure and you do not have a valid test, please call our contact centre to discuss your options. Flight is departing no more than 15 minutes earlier than the original flight. American Airlines: American Airlines has 24 of the Max 8 planes in service and 76 on order. As of January 26, 2021, the United States Centre for Disease Control (CDC) requires all guests entering the United States from international origins, two years of age and over, to present a negative COVID-19 test result (nucleic acid amplification test (NAT) or a viral antigen test), or documentation of recovery before boarding. No cancelled flights yet: United; The change fee and any difference in fare will be waived for new United flights departing on or before September 9, 2018, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed. Upon completion, a receipt will be provided and an electronic or paper copy must be presented to WestJet for travel. Beginning Mon., Nov. 2, 2020, WestJet will systematically contact eligible guests, beginning with those with flights cancelled at…more › Guests denied boarding for repatriation flights will not be re-accommodated. Unfortunately the deli trays I pre ordered were not available … As a result, WestJet cancelled flights headed for international locations. When a hurricane or tropical storm impacts the ability to operate flights. WestJet will review requests for reasonable expenses that meet certain criteria and supporting, itemized receipts will be required. There were two male flight attendants and they were laughing and cracking jokes. tissue, paper towel). Alaska Airlines: The company has ordered 32 of the 737 Max 9, and they are scheduled to begin service on the mainland with those mid-year at this point. Passengers must have a medical certificate with a negative Coronavirus (COVID-19) PCR test result. Phishing scams may also make a false claim that your account is in urgent need of attention. Flight ref BNPSOX was cancelled by Westjet on 15th June 2020. The suspension includes flights to the U.S. Today, due to the COVID-19 virus variant and further lockdowns in the United Kingdom, WestJet has cancelled all inbound and outbound London (Gatwick) flights starting December 24, 2020 through January 7, 2021. For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment. power outage). A note from the captain and notification that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12 months. Lawful permanent resident of the U.S. holding a U.S. PR card or letter of Parole; Any legal U.S. aliens, including spouses, parent or legal guardian, sibling, child, individuals invited by the U.S. government, or government officials. Search for Flight Schedules. holding for connecting guests). We know that any type of interruption to your schedule can be challenging and inconvenient. Please allow extra time to check in. If a child is unable to tolerate wearing a mask, it is not mandatory, but their guardian must have a mask readily available to the child prior to the boarding process. Acceptable reasons for travel to Canada are: Go to the Government of Canada website for information on uniting immediate family members and request written authorization from the Government of Canada to unite extended family members who are a Canadian citizen or permanent resident. Delays, cancellations and compensation. Flight is departing no more than one hour later than the original flight. The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. Your ... We're excited to announce we've partnered with the State of Hawaii to offer a pre-flight COVID-19 testing program for guests travelling to the Hawaiian Islands. If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. Where we're flying. Canada, United States and United Kingdom, are required to: Children under 5 who are accompanied by a legal guardian do not require a COVID 19 PCR test. Calgary International Airport (YYC) WestJet check-in counter. Due to the COVID-19 virus variant and further lockdowns in the UK, WestJet has cancelled all inbound and outbound London (Gatwick) flights starting December 24, 2020 through January 7, 2021 at midnight. Either way, we will ensure that the impact on your travel is minimized. Some bookings may be covered by WestJet’s no-charge COVID-19 travel insurance, please review eligibility and coverage details. http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm Do not bring pork products to Canada. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. Guests without a medical certificate are subject to a PCR test on arrival at their own expense and must quarantine for 1 day. Failure to do so will have consequences, and may include a $1300 fine. As a result, a larger or smaller aircraft may be used for your flight. To learn more about Primary Inspection Kiosks and the eDeclaration mobile app, visit www.cbsa.gc.ca. access essential services and medical care, Have a Covid19 PCR negative test result taken within 72h prior to arrival, Upload the Covid19 PCR negative test to the Embarkation / Disembarkation (ED) travel form, Present a copy of the COVID19 PCR test results at the airport. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly. Alcoholic beverages and tips/gratuities will be excluded. We will provide updates every 30 minutes using the methods below until a new departure time is set or alternative travel arrangements have been made. When the ground crew experiences an issue that limits their ability to operate (e.g. The Dominican Republic electronic portal will ask each guest a series of questions for the General Immigration Office, the General Customs Office and the Ministry of Public Health. Guests will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel. ** reasons provided on your day of travel are based on information available at the time of disclosure and are subject to change. A border services officer will verify that you have submitted your information digitally. If such quarantined person develops symptoms or tests positive for COVID-19 during the quarantine period, they must isolate themselves as required by the Health Officer’s Order for isolation.”. Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests. How do I get a refund or future flight … Via email, as long as you have provided WestJet with your WestJet Rewards ID or email address. Be on the lookout for fraudsters posing as legitimate WestJet representatives. Within 48 hours of departure all guests including minors must complete an online Health Pass form. When a guest's actions interrupts flight operations (e.g. WestJet to Hawaii - WestJet. This is a preventative measure against the importation of foreign insects that may carry disease or damage crops. compensation our guests may be entitled to, recourse available against WestJet, when applicable. Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. Until WestJet has completed the system upgrades to support the code X in the gender field you may be asked to provide your gender information as either male or female at time of booking and check-in. Safety above all You can also review our domestic tariff, specifically rule 90: Schedule Irregularities for more information. In addition, medical certificates must: Mask exemption cards will not be accepted as a form of medical exemption. The holder of a valid work permit or study permit and your reason for travel is deemed non-discretionary. When scheduled maintenance on the aircraft requires additional time to complete which causes the flight to be delayed and/or cancelled. Many Canadian airports have made masks mandatory in all public spaces. After you enter Canada, you must use ArriveCAN, within 48 hours, to: Guest’s travelling to Canada are subject to federal, provincial or territorial measures to prevent the spread of COVID-19. If you are denied boarding for a domestic flight, we will rebook you to travel at least 14 days after the original date. Guests whose final destination is not Canada do not have to submit ArriveCAN. link to westjet.com. To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. 58 12. See Transport Canada’s guidance on acceptable masks and face coverings. Please visit the government of Canada’s website for further guidance on travelling with a gender X passport. When we communicate any delay or cancellation, we will inform you of: If we receive new information regarding a flight delay or cancellation, we will communicate it to you as soon as possible. Please see our supported browsers. Read all travel policies including requirements for face masks, temperature screening and boarding. In addition, it is mandatory for all incoming travellers to Canada to submit their COVID-related information digitally through ArriveCAN (iOS, Android or web format). For bookings after August 4, protect your vacation with the Travel Protection Plan. Policies for communicating flight delays and cancellations can be different between airlines. When a bird collides with the aircraft and an inspection is required to ensure the aircraft is not damaged. Learn more about flight interruptions to flights departing, arriving or diverted through the United States. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. The disease can be spread very easily through pork products, as well as contaminated clothing and/or footwear. https://www.transportation.gov/airconsumer/spray. a face covering associated with religious garments, providing they cover the nose and mouth and are made of at least two layers of tightly woven fabric, a face covering with a front clear plastic panel for lip reading if the entire mask is not made of plastic or other non-breathable material, contains exhalation valves (including N95 masks with exhalation valves), does not attach around the ears or head with loops (e.g. Guests traveling to and from Mexico must complete an online QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELERS. The rep wasn't able to say how many flights are affected, or if its just a temporary stoppage of service. Read more or visit the Government of Canada website for full details. ), Please refer to the chart below, which displays how WestJet contacts guests in most schedule change situations. WestJet Flight to Lihue Cancelled - Kauai Forum - Tripadvisor Answer 11 of 29: WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. Connecting flights are available from other cities. If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). a restricted item made it past the security checkpoint. Every passenger must declare all food, plant and animal products brought to Canada to a border services officer upon arrival. United States. WestJet Airlines says it is suspending all international flights -- including to the U.S. -- for the next 30 days to help control the spread of COVID-19. Some or all of these benefits may not be provided if providing them would further delay your travel. Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. A Tarmac Delay is when your flight is ready to take off (and the doors of the aircraft are closed) or your flight has just landed (and the doors of the aircraft are closed), but you are kept waiting in the plane. To support Transport Canada’s mask requirements guests who do not comply will face penalties including denied boarding and suspension of travel on any WestJet Group aircraft for up to one year. There’s no fee to change or cancel flights booked before February 28, 2021. Children 2 to 10 years of age are required to wear a suitable non-medical face mask. For additional information please refer to the GoDominicanRepublic COVID information page. WestJet uses Permethrin #216, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. To request cancellation of a WestJet Vacations package, please contact us directly. Up to four (4) schedule change emails will be sent within 72 hours of when the change has been made. With a category four storm continuing its path to the Hawaiin Islands, WestJet has cancelled regularly scheduled flights to and from Hawaii Thursday and Friday. The United Kingdom is taking steps to help stop the spread of COVID-19.​. If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, WestJet will notify them directly of all changes and they will be responsible for providing you updates. Check the. With flexible change/cancel policies, requirements for travel and entry requirements for all destinations, all travel is currently impacted by COVID-19. Unfortunately, even though we prefer not to make schedule changes, they do happen. Please refer to the following Government of Canada website for additional information and resources. When a guest experiences a medical incident. Waiting five … If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons outside of our control, we will: A delay or cancellation that directly results from an earlier uncontrollable delay or cancellation is also considered to be an uncontrollable delay or cancellation when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation. A negative test result at check-in, taken within 3 calendar days from their scheduled departure time. For further detailed information please see rule 90: Schedule Irregularities of our domestic tariff. To request cancellation of a WestJet Vacations package, please contact us directly. Wanda K. Whitehorse, Canada. I even tried the appeal process with no change. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. Before you board your flight, you must use ArriveCAN to provide your: You must be ready to show your ArriveCAN receipt when arriving into Canada. Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. If you are displaying COVID-19 symptoms, or feeling unwell, you cannot board a flight. This does not apply to children under 5 who are accompanied by a legal guardian. For example, a bird strike may have occured, a guest may have a medical issue or weather events like snow storms or hurricanes may interfere with the safe operation of your flight. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Flight is departing 1 to 3 hours later on the same day. For bookings after August 4, protect your vacation with the Travel Protection Plan. 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